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A Paul Mitchell Partner School

 

Frequently Asked Questions

Kits

Who can order products from The Source? Can anyone?

How does a school order a kit?

What is included in the kit?

How much does the Kit Cost? Are there different Kits, or prices?

If I don't order left handed scissors at the time of my order, can I make an exchange?

What should I do if there is something defective in my Kit?

What if there is something missing in my kit when I receive it?

Who should I contact about tracking my order, or any shipping concerns?

How much in advance of my class should I order the Kits?
Kits are delivered TWO WEEKS from the date of order.
If you place an order on September 10th, it will be delivered by September 24th.

I know numbers change daily, so contact Cindy and update her with any changes as soon as possible. Please don't wait until the week before to order, give us plenty of time to get your kits to you before your class start.

We can always arrange expedited shipping if you need your kits before the two weeks time. Talk to Bill to arrange specific details, and cost to the school for this.
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Can schools order more items separately after ordering their Kits?

Sales

Can I order items separately for myself?

How do I pay for my order of kits?

Who should I contact about billing/finance questions? (Credit Card number changes, wire transfers...)

How much extra will Shipping add to the Kit price?

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